Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have an account made when I was in the U.S. I currently live in Japan and changed my address of my account when I moved. Now, I am required to reset my password but I don't have SSN because I am not a resident of the U.S. How can I use my account online?
February 12, 2017 08:51:09 AM
In reply to Natsuko, Tokyo
Welcome to TD Helps Natsuko. We'll be sure to point you in the right direction with obtaining online banking access.
Although you will not be able to reset your online banking Password after clicking on "Forgot your password?" from here: https://go.td.com/1eaISlq if you don't have U.S. Social Security number at this time, we do have other options for you to reset your Password.
First, we invite you to contact us 24/7 at 888-751-9000 to speak with a Banking Specialist. Upon proper account verification, they'll be happy to help. If you need to reset the Password for your BusinessDirect account, please contact us at 800-493-7562, option 2, to speak with our Small Business Team, also available 24/7.
You may contact us from outside of the U.S. by calling us 24/7 at 856-751-9000 via mobile telephone or calling us collect with an operator's assistance from a land line phone by asking the operator to dial 215-569-0518. Our Representatives will be happy to help you.
Another option you have is to stop in at your local TD Bank Store, during lobby hours where a Representative will also be able to help. Please feel free to check out http://go.td.com/1f9DSJR for locations and hours near you.
When creating your new Password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces Your Password should be unique. Memorize it and do not disclose it to anyone else Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.) Use a Password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Thanks for writing in and we hope this helps.
Alara B, Mount Laurel
February 12, 2017 08:52:01 AM