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I added the external account I want to transfer money to a few days ago. Now that I'm trying to transfer money into the account it says the account has already been added, but does not give me the option to click on this account anywhere to select it. If i retype the info it takes me back to square one saying its been added but not letting me select it to send the money . How can I select my external account thats already been added to send money to?
Shannon, San Diego
September 2, 2015 08:57:20 AM
In reply to Shannon, San Diego
Thanks for coming to TD Helps, Shannon. We are sorry to hear about your transferring difficulties and would be glad to help!
To ensure the external account you have at another Financial Institution has been added, please select the "Preferences" link after you click on the "Transfer to Accounts Outside TD Bank" via the "Transfers" tab. The external account will be shown in the "My Other Accounts" section.
To transfer funds from your TD account to an account you have at another Financial Institution, you would utilize our External Transfer service. When doing so, please click on the "Make a Transfer" tab to begin. Once you do, please see below for instructions:
- Select the amount you are looking to transfer.
-Select the TD account you'd like to funds to be debited from
-Select the External account
-Please select the date you'd like to transfer to occur
-Please click "Continue"
-Please review the transfer than select "Confirm"
If you are looking to transfer funds from your TD account to a family or friend within the US, you would utilize our Person-to-Person payments feature. To ensure they have been added to your contacts, please select the "Contact" link after you select the Person-to-Person Payments tab.
To initiate a Person-to-Person transfer, please see below to begin:
-Please select "Send Money" tab
-Select the contacts you'd like to send funds to or you can "Add a New Contact"
-Please select the amount you'd like to send
-You will now be asked to select the date of when you want the transfer to occur than select the delivery
method. You can choose from 3-day or Next day.
-Please select the TD account you'd like the funds to be debited from
-Please click "Continue"
-Please review the transfer than select "Send Payment"
Please note, the next day delivery option will become available to you after 90 days of your first successful 3 day transfer and your account must be without any overdrafts in the past 90 days. There are also limits on the amount you can transfer, for more information, please check out this link: http://bit.ly/1pADlWD (specifically Pg. 3, Section 1.16 for information on the payment methods and Amounts). Please also keep in mind that transfer fees may apply for both External Transfer feature and Wire Transfers, for our fee schedule follow this link: http://bit.ly/1cTejgt. Additionally, for the Transfers Terms and Conditions please see: http://bit.ly/1pADlWD.
Should you continue to experience any difficulties, please connect with our Tech Support Specialists 24/7 at 800-493-7562 and after account verification, we'd be happy to help! You may also wish to visit us during lobby hours for additional assistance here: http://bit.ly/TDStores.
We hope this was helpful and please let us know if you need anything else. Enjoy your day!
Yen D, Mount Laurel
September 2, 2015 09:02:18 AM