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I tried using my card today and it was declined!! I visited my local bank and had them update my account to reflect my travel country
Duran, Staten Island
October 28, 2014 04:04:19 PM
1 person recommended this |
In reply to Duran, Staten Island
Thanks for connecting with us here on TD Helps, Duran. We're sorry to hear your card was declined.
By placing a travel notification on your account, this will help us be aware if we see foreign transactions come through. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. So we can research this further, we do ask that you call us from the Bahamas 24/7 by dialing 1-856-751-9000, or collect with operator assistance from a landline phone by asking the operator to dial 1-215-569-0518.
If you use Online Banking, you may log in to send us a Secure Message. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled and would like to, please call us 24/7 at using the numbers listed above to enroll in Online Banking.
We hope this helps, Duran. Enjoy the rest of your trip!
Colleen B, Mount Laurel
October 28, 2014 04:22:28 PM