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July 6, 2015 02:09:41 PM
In reply to daniel, paterson
Welcome to TD Helps, Daniel. We'd be glad to help you change your password.
You are able to update your password while logged in to your online account. To sign in, please visit http://bit.ly/1eaISlq.
After you're logged in, you are able to change your password by visiting the "Customer Service" tab. Once there, you'll need to select "Change Password." When creating a new password, be sure to keep these tips in mind:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you forget your password, you are able to reset it prior to logging in by following the link mentioned above. After you reach the log in page, you will need to select "Forgot your password?" Then you will be asked to enter your user name as well as the last four digits of your Social Security Number. Next you will be prompted to answer two security questions. Once complete, you will be asked to enter your new password.
If you are unable to log in at this time, we ask that you contact us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help you sign in again.
Similarly, you are able to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope this helps, Daniel and have a good day.
Megan K, Mount Laurel
July 6, 2015 02:10:21 PM