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October 26, 2015 11:43:53 AM
In reply to Katrice, Norristown
We understand your concern, Katrice and we'd be glad to discuss.
On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum, the maintenance fee would be assessed on the last day of your statement cycle.
Based on your question, it sounds as though you have a TD Convenience Checking account. To learn more about this account type, please visit here: http://bit.ly/1MiymDh.
If you would like to discuss your account in greater detail, we ask that you reach out to us directly for assistance. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, they would be glad to determine why a maintenance fee was assessed. Similarly, you are able to visit any TD Store during lobby hours. Please visit: http://bit.ly/TDStores to find location near you.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information helps and have a good day, Katrice.
Megan K, Mount Laurel
October 26, 2015 11:44:23 AM
In reply to Megan, Mount Laurel
I've had my account for 8 years now and it never did that before. I want to know why out of nowhere it started. And I never got any noticed.
October 26, 2015 04:04:20 PM
Welcome back, Katrice.
Please know that TD Helps is considered an unsecured forum. Because of this we do not have access to your account/personal information in order to discuss these specifics with you.
If you would like to review your account to determine why a maintenance fee was assessed, we ask that you contact us via the methods mentioned above.
We apologize for any inconvenience and we hope to hear from you soon.
Megan K, Mount Laurel
October 26, 2015 04:04:46 PM