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I tried to log into an account online and it kept saying deposit unsuccessful so I asked td and they said it has been flagged with loss prevention I don't have a phone right now and I need them to undo this as they have changed it to deposit only
October 26, 2016 09:34:32 AM
In reply to jeanniene, langley
We understand your concern, Jeanniene. We'd be glad to point you in the right direction.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information.
To best assist you we ask that you contact us directly for help.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We apologize for any inconvenience and we hope to hear from you soon.
Megan K, Mount Laurel
October 26, 2016 09:34:40 AM