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Brian, Old Bridge
October 24, 2014 03:08:54 PM
In reply to Brian, Old Bridge
Thank you for sending your question to TD Helps today, Brian.
If the check you are referring to was issued to you and deposited into your TD Bank account, please note that most checks deposited prior to 8:00 PM are available the next banking day, there are circumstances when they may be held up to 7 business days. For example, if you are a new account holder and your account has not been open for 30 consecutive days, Check Deposits can be held for up to 7 business days for verification purposes.
There are other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If the check you are referring to was issued by you to your payee, please note that this check will only be listed under pending transaction if your payee deposits or cashes this check at a TD Bank store location. If your payee deposits or cashes this check at a non-TD Bank store location, you will not see this item pending or post to your account until the following business day in your account history.
If you still need additional assistance or clarification, we encourage you calling our 24/7 Customer Service line at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review. We would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
You may also inquire about your account by sending us a Secure Message through your Online Banking account. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
Brian, we hope the information provided help. Let us know if you have any further questions. Have a great weekend!
Megan K, Mount Laurel
October 24, 2014 03:09:50 PM