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September 8, 2014 08:24:51 AM
In reply to donna, dover
It's great to hear from you, Donna and we'd be more than happy to provide the details about changing your password.
If you're able to log in to your Online Banking account, please click onto the "Customer Service" tab and then under the "Self Service" tab, you can click onto "Change password."
If you have any trouble logging in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq . Once you’re there at the log in page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your user name. You will then be asked to answer two security questions, after successfully answering the security questions, you will then be able to reset your password. When creating your new password, here a few tips we'd like to share with you:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
You can also call us directly at 800-493-7562 to speak with one of our Digital Banking Specialists, who are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store during lobby hours. For a listing of TD Bank Store locations, please look here: http://bit.ly/TDStores .
If you are attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change it by visiting your local TD Bank. Or if you prefer, you can send a secure message through your Online Banking account by clicking on the "Customer Service" tab and under "Message Center" please click on the "Send Message" option.
We hope this provides some help. Let us know if you have any other questions.
Elizabeth D, Mount Laurel
September 8, 2014 08:26:37 AM