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July 14, 2015 10:09:39 AM
In reply to Linda, Boxford
Good morning, Linda and thank you for sending your question to TD Helps.
If you have recently opened a new account in your name with us, this account should be viewable online within 24 business hours after it is set up automatically. If the sufficient time has passed and you're still unable to view your new account via your Online Banking profile, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to add your new account to your existing Online Banking profile in no time. Also, you may visit any TD Bank Store, during lobby hours to have your account added in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Additionally, as you're currently enrolled for Online Banking, you may also send us a Secure Message to request the new account to be added to your existing online profile. To send a Secure Message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
As far as the statements, you should receive the statements in your mail either monthly or quarterly based on the account type. If you wish to receive combined statements with your other TD accounts, please feel free to reach out to us at any of the options listed above for further assistance. Lastly, once the statements are generated for your new account, it should also be available online at the same time.
If you have any other questions, please do not hesitate to ask! Linda, have a wonderful day!
LiShu R, Mount Laurel
July 14, 2015 10:11:03 AM