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First time using the mobile deposit app on my iPhone 6, the message pops up "allow Td bank to access camera?" And I instinctively say no as I do to most request. Now all I get is a black screen, no photos
July 3, 2015 02:41:17 PM
In reply to Deb, Philadelphia
Thank you for joining us on TD Helps, Deb. We'd be glad to point you in the right direction.
We apologize that you are experiencing difficulties with the Mobile Deposit; we understand how frustrating this issue can be. Since we do not know the specific details such as the type of mobile device you are using and the item you are attempting to deposit, we recommend contacting our Tech Support Specialists who would be happy to help troubleshoot this issue on your behalf. They can be reached 24/7 at 800-493-7562.
If you prefer assistance face to face, you may visit a TD Store near you. For lobby hours and locations near you please visit http://bit.ly/TDStores.
Additionally, we do recommend checking your camera setting via your mobile device.
We hope to hear from you soon, Deb and have a good day.
Megan K, Mount Laurel
July 3, 2015 02:41:43 PM