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when i go into my account under transfers, it says No Scheduled Transfers, yet the transfer is occuring
April 27, 2015 04:05:48 PM
In reply to Conni, Sayreville
Thanks for reaching out to us, Conni and sorry for any confusion! We'll be glad to help with your transfers.
From your message, it sounds like you have a recurring transfer going between your TD Bank accounts. We would like to let you know that we have a few ways recurring transfers between your accounts can be set up. You can complete this yourself via your Online Banking account, or a Customer Service Representative from TD Bank can establish it for you. If you've logged in online and didn't find any transfers there, this means that a Representative assisted you.
To cancel this item, we do ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to help take care of this for you.
If you are enrolled in Online Banking, you may also send us a Secure Message and request to cancel the transfer. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly message us with the specific details of your request, including the amount, date and account numbers for the transfer so that we can best assist you.
Additionally, you may visit any TD Bank Store for assistance in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
We hope this helps a bit, Conni and we look forward to hearing from you soon!
Kristen P, Mount Laurel
April 27, 2015 04:08:28 PM