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No TD banks in my area
Keith, Far Rockaway
October 26, 2014 07:22:34 AM
In reply to Keith, Far Rockaway
Welcome to TD Helps, Keith. We would hate to lose you as customer; however, we'd be happy to help.
If your account has a zero balance and do not live close to a TD Store, there are several options you can go about closing your account. Your first option is to contact Customer Service and speak with one of our Banking Specialists at 1-888-751-9000, available 24/7. You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message"; located in the “Message Center.
If you currently have a balance and would like to close your account, you may do so by sending us a request via mail. Please mail your written, signed, and notarized request to your Home Store. Your Home Store is the Store you visited to open your account. Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at: http://bit.ly/TDStores for hours and locations.
Another option you have is to make a purchase with your debit card or write a check for the remaining balance in your account. Once the balance reaches zero, you can contact our Customer Service line at the number listed above or send a secured message requesting the account to be closed. Please note that it can take up to 3 business days for the account to close.
We hope this information helps and have a wonderful day.
Elizabeth D, Mount Laurel
October 26, 2014 08:19:07 AM