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Bernadette, New York
September 14, 2014 11:08:44 AM
1 person recommended this |
In reply to Bernadette, New York
Thanks for writing into TD Helps, Bernadette! We'll be happy to go over the information that you have requested.
You may enroll for paperless statements via Online Banking. If you have not enrolled yet, you can do so for free by clicking here: http://bit.ly/1lU2qfY. You'll need your account number, Social Security number and your ATM/debit card number. If you run into any problems while enrolling or if you do not have your ATM card handy, please contact us at 1-800-493-7562 to speak with a Digital Banking Specialist 24/7. After account verification, our Specialists would be happy to assist! You may also visit your local TD Store for assistance. For a list of Stores near you, check out: http://bit.ly/TDStores.
Once you're signed up for Online Banking, to go paperless, please select the "Online Statement Settings" link listed under the "Help & Related Tasks" box on the left side of your screen or you could select the "Customer Service" tab and under "Self Service," then click on the "Online Statement Settings" link. After selecting the necessary link, you will now be at the "Update Online Statement Settings" page. Please select the account(s) you'd like to change the statement settings for, confirm your email address, and also read the "Online (Paperless) Statement Customer Agreement" and the "Hardware and Software Requirements." After reading the required documents, please check the boxes and select "Save Changes."
You will now receive an email notification when a statement is available for viewing. To view a copy of a statement, you can do so by selecting the "Statements" tab under "Account History".
Let us know if you have any questions and enjoy the rest of your day!
Brian M., Mount Laurel
September 14, 2014 11:12:00 AM
I want to cancel my paper montly statement, how can I do that?
October 23, 2014 03:34:56 PM
1 person recommended this
In reply to Shaenell, Miami
We appreciate you visiting us at TD Helps today, Shaenell.
We are happy to hear you are looking to enroll for online statements. Online statements are safer, faster and greener than paper statements and we are happy to provide the steps on how to set this up!
Please follow this link to take you to the Log-in page for your Online Banking: http://bit.ly/1eaISlq. Once you’ve successfully logged in, please follow the steps below:
-Please click on the “Customer Service” tab
-Select the “Online Statement Settings” link which is located under the self-service portion (it will be the sixth link down) or in the "Help & Related Tasks" box (which is located on the left side of the page)
-Please select the account(s) you would like to enroll for Online Statements. Make sure the email address on file is correct
-You will then be asked to read the “Online (Paperless) Statement Customer Agreement” and the “Hardware and Software Requirements." Once you have opened and reviewed the 2 documents needed, please check mark the two boxes and select “Save Changes”
If needed, you can change the email address on file where the Statement Alerts are going to be sent to by selecting the "Add or edit email address" link under each account option. Another window will pop up for you to add a new email address or edit the current email address. Once you've input the new information, please click on the "Save Changes" box.
If you are having any difficulties setting this up, you can call our Digital Banking Specialists at 800-493-7562. After account verification, our Specialists who are available 24/7 would be happy to walk you through this. You can also stop by your local TD Store for assistance. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
We hope you find this information useful and let us know if you have any additional questions.
Cameron P, Mount Laurel
October 23, 2014 05:53:35 PM