Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I used to be a student in University of Windsor and I have a td account with both debit and saving. However after i graduated and i came back to my home county, i found i could not find any TD branches here. So i'd like to cancel my account.
Could you help me that just telling me how to make it? i feel sorry for this although TD brought me so much convenience during my stay in North America.
September 10, 2017 01:02:35 PM
In reply to Xufeng, Shanghai
Hi Xufeng, welcome to TD Helps. We're sorry to see you go.
In order for us to be able to close an account, the balance must be zero. If the balance in your account is already zero, you may call us 24/7 at 1-888-751-9000. You may also call us abroad at 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Please know that you're also welcome to send a secure message via your online banking account by logging it at http://bit.ly/1eaISlq and clicking the 'Customer Service' tab. You'll find a link to 'Send a Message' there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose this method.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
(Your home Store address)
We hope this information helps, Xufeng, take care.
Natasha M, Mt. Laurel
September 10, 2017 01:03:20 PM
In reply to Natasha, Mt. Laurel
Thank you so much Natasha.
Your answer really helps and I'd like to follow this as guideline.
I still have 2 detailed questions.
1, how to make the written letter notarized? which kind of organization could help me do this?
2, Do i have to mail to my home branch bank? or just the address you listed to me in Lewiston, Maine is ok.
September 12, 2017 12:09:35 PM
Welcome back, Xufeng. We'll be happy to answer your questions today.
As you are currently in Shanghai, we encourage that you contact a financial institution near you to request a notary. To have your letter notarized, a notary must be present to witness you sign the letter, and he/she will officially notarize the document.
Please mail in the notarized letter to the Store address in which you opened your account. You may view the Store locator here: https://go.td.com/1nq31dc to obtain the address. Please ensure that the notarized letter includes all of the information listed previously.
We hope this clears up any confusion, Xufeng, have a nice day.
Natasha M, Mt. Laurel
September 12, 2017 12:10:12 PM