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betty ann, north yarmouth
November 20, 2014 12:26:31 PM
In reply to betty ann, north yarmouth
Hey Betty Ann, thanks for coming by TD Helps. We would be more than happy to help!
If you are able to log in to your TD Online Banking, please click on the "Customer Service" tab and then under "Self Service" select the "Change Password" option.
If you cannot log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your user name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
There will be times when the information necessary to reset our passwords is forgotten also, but that's ok! You can call us directly at 888-751-9000 as our Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
If this is for a BusinessDirect logon, feel free to contact us at 800-493-7562, option 2, or visit us at your local TD Store. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
For additional support on other online banking platforms such as; TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope this helps, Betty Ann. Have a great one and let us know if you have any other questions.
Yen D, Mount Laurel
November 20, 2014 12:28:12 PM