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September 16, 2014 10:13:04 AM
In reply to Stacey, Avenel
Thanks for coming to TD Helps, Stacey. We would be glad to provide options on changing your password.
If you are looking to change your password for your TD Online Banking and are able to log in you may use the Self-Service feature. To do so, please select selecting the "Customer Service" tab and then under "Self Service" select the "Change password" option after you log in.
If you do not remember your password, you may reset your password by clicking here: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, that's okay! You can call us directly at 800-493-7562 and our Digital Banking Specialists will be available to assist you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours. You may also speak to one of our Digital Specialists if you're trying to log into your TD Bank BusinessDirect as well.
If you're attempting to change the verification password on your personal account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by sending a Secured Message through online banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, your email address and your current TD ATM/Debit card. Since you don't have the card it may be easier to give us a call 24/7 at 800-493-7562 to speak with our Digital Banking Specialists.
Once you're successfully enrolled, to send secure messages, click on the Customer Service tab and then select "Send A Message". If you choose this option, please include the current password and the new password of your choice.
If you’re referring to TD Bank BusinessDirect, please give us a call at 800-493-7562. If you are referring to a different password such as, TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000 24/7 for further support.
You can also change any of your passwords by visiting your local TD Bank. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
Hope this helps and have a fantastic day!
Sandy D, Mount Laurel
September 16, 2014 10:16:07 AM