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Carol, Homeville Nova Scotia
November 18, 2014 06:25:27 PM
In reply to Carol, Homeville Nova Scotia
Thanks for reaching out to us on TD Helps, Carol. We are more than happy to help!
If you are not able to log into your Online Banking profile, we can assist with changing your security questions and logging you into your account. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
If you are able to log onto your TD Bank Online Banking, you can view and change your security questions and answers by selecting the "Customer Service" tab. Once you’re there, under "Self Service" please click on the "Change Security Question/Answers" link. It will then take you to the "Update Your Security Questions and Answers" page where you can change/update your information by selecting the "Change" link after each question.
For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Since we see you are writing in from Nova Scotia and if you are referring to TD Canada Trust we'd be happy to point you in the right direction. Here's a great example from our pal up north Jennifer, http://bit.ly/1vn7YoS.
We hope this helps Carol and enjoy the rest of your day!
Luis C, Mount Laurel
November 18, 2014 06:26:21 PM
1 person recommended this