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December 5, 2014 02:48:27 PM
In reply to rose, meriden
Thanks for joining us, Rose. We'd be glad to give you some suggestions for updating an online Security Question.
If you are able to access your Online Banking at this time, you may update your Security Questions and Answers by following the instructions below:
-Log in to TD Bank On-Line with your User Name and Password here: http://bit.ly/1eaISlq
-Click on the “Customer Service” tab
-Under “Self Service," click on “Change Security Questions/Answers”
-Next to the question you wish to update or change, click on “Change”
-Follow the instructions on the screen and click “Update” when your changes are complete
Don't worry if you're not able to access your account online right now due to one of your security questions; we have other options for you. First, a member of our Banking Team can assist with changing or deleting this information and helping you log into your account upon proper account verification. You can reach a Banking Specialist by calling us at 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Please keep in mind that answers to your Security Questions are not case-sensitive; however, they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?", then you must provide "New York City" as the answer each time when your are being challenged with this question, not "New York" or "NYC." For Security Question tips and helpful hints for answering your questions, you can visit: http://bit.ly/1ikiYdw.
We hope this will help you, Rose and have a great weekend!
Kristen P, Mount Laurel
December 5, 2014 02:49:15 PM