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June 28, 2015 07:23:49 PM
1 person recommended this |
In reply to avery, lakeland
Hope you're enjoying your evening!
You have a couple of options to change your security questions, depending on your access. If you are able to access your Online Banking account right now, you can update your security questions and answers by following the instructions below:
-After logging on to TD Bank On-Line with your User Name and Password, click on the “Customer Service” tab
-Under “Self Service," click on “Change Security Questions/Answers”
-Next to the question you wish to update or change, click on “Change”
-Follow the instructions on the screen and click “Update” when your changes are complete.
In case you're not able to access your Online Banking at this time, a member of our Banking team can assist with changing or deleting your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Please keep in mind that answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?", then you must provide "New York City" as the answer each time when your are being challenged with this question, not "New York" or "NYC." For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Hope this helps you reset your questions, Avery.
Please reply with any inquiries and have a terrific week!
Kristen P, Mount Laurel
June 28, 2015 07:24:53 PM