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Not sure how to go about changing my user ID and password? Where do I go on TD's website to get instructions how to do it.
September 6, 2014 10:02:30 PM
13 people recommended this |
In reply to Pamela, Bridgewater
Hey Pamela! Thank you for stopping by to TD Helps!
If you are able to log onto your Online Banking, you can change your user name and password simply by selecting the "Customer Service" tab; located at the top of your screen. Select the link that states, "Change User Name" at the top of the first column. Please note that this change will be immediate after you click "Submit". You'll see a similar link on the "Customer Service" tab stating "Change Password" as well.
If you remember your user name, but have forgotten your password, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not recall your user name or if you're unable to provide the information necessary, it's okay. You can call us directly 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists. After account verification, we would be happy to help reset your user name and password. Also, you can visit us at any local TD Bank Store, during lobby hours for assistance. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
We hope the information provided help and have a great day!
Justin B, Mount Laurel
September 6, 2014 10:08:02 PM
2 people recommended this
In reply to Justin, Mount Laurel
Thank you for your help. I was successful in making the changes.
September 11, 2014 01:24:45 PM
In reply to Pam, Bridgewater
It's great hearing from you again, Pam!
You are very welcome. We are glad that the instructions we provided were helpful and you were able to change your user name and password succesfully.
Please let us know if you have any future questions and have a fantastic weekend!
Elizabeth D, Mount Laurel
September 11, 2014 01:25:47 PM
I want to change username and password.
August 24, 2017 02:05:18 PM
In reply to marion, miami
Good afternoon, Marion, and thanks for joining in on the conversation today.
We'd like to recommend that you take a look at the answer provided above by our friend Justin, as the information he has provided is still accurate and the best way in which you may reset your username and password for your Online Banking.
As always, if you're having trouble, you're welcome to contact a Tech Support Specialist, 24/7, at 800-493-7562, or visit your nearest TD Store location, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Thanks again for stopping by, Marion. Have a great day.
Brittany M, Mount Laurel
August 24, 2017 02:05:38 PM