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RayQuan, upper darby
April 10, 2014 06:35:29 AM
2 people recommended this |
In reply to RayQuan, upper darby
Thanks for visiting us at TD Helps RayQuan!
That’s a great question and the good news is that it is pretty simple to do. You’ll have your Username changed and be on your way in no time.
In order to change your User Name you’ll need to first log in to your Online Banking account. Click here to access your account(s)- http://bit.ly/1eaISlq. Once you are logged in you will see a tab to the far right that says; “Customer Service” (click on that tab). Here you will find different options including “Change User Name” at the top of the first column.
Here are important tips when changing your User Name:
• Must consist of 6 to 32 letters and numbers, with no spaces.
• Must contain at least one letter and one number.
• Can contain any of these special characters / \ ( ) % - ; | # + = @ . _
• Stay away from using easy to get information (mother’s maiden name, birth date, etc.).
• Select a User Name that is not similar to your Password.
If you have difficulty changing your User Name or are not able to log in at all, we recommend you call our 24 hour Online Banking Customer Service at 800-493-7562 for assistance.
Hope this helps, RayQuan!
Karen G, Mount Laurel
April 10, 2014 06:38:25 AM
1 person recommended this
In reply to Karen, Mount Laurel
how do i change my using name?
February 16, 2017 06:44:19 AM
In reply to clairese, brooklyn
Thank you for reaching out to us on TD Helps, Clairese. We're happy to help you with all of your online profile needs.
If you are able to log into your Online Banking or BusinessDirect, you can change your username any time by visiting the "Customer Service" tab. It is located at the top right corner of your screen. The link that you would then look for after selecting that tab is "Change User Name" at the pop of the first column. Please keep in mind that this change will be immediate after you submit your new username.
If you are unable to log in at this time, don't worry! We are available 24/7 to assist you in recovering and changing your username. By dialing 800-493-7562, you can speak with one of our Digital Banking Specialists and after account verification; they will be able to help with all your Online Banking needs. As always, you can always visit a TD Store in your area for help with your username. For lobby hours and locations near you please visit http://go.td.com/TDStores.
If you are trying to change you username for a TD loan account, we ask that you contact our Financial Solutions group 24/7 at 800-973-5020.
If you need to update your username for a TD Credit Card, we ask that you speak with our Credit Card department 24/7 at 888-561-8861.
We are always here to help, Clairese. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
February 16, 2017 06:46:15 AM