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April 6, 2016 08:03:45 AM
1 person recommended this |
In reply to Albert, Lawrence
Welcome to TD Helps, Albert. We'd be glad to help you change your password.
If this is regarding your TD Online Banking Account and you are able to log in, please click on the "Customer Service" tab and then under "Self Service" select the "Change password" option.
If you cannot log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Forgot password?” link that is located under the password field. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Please know that you are also able to reset your password using the "Forgot password?" link found in the Mobile Banking App as well. You will be asked to select your account type, provide your user name and answer security questions.
There will be times when we can't provide the information necessary to reset our passwords but that's okay! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
If this is for a BusinessDirect login, feel free to contact us at 800-493-7562, 247 or visit us at your local TD Store. To take a look at TD Stores near you please visit: http://bit.ly/TDStores.
We hope this helps, Albert and have a good day.
Megan K, Mount Laurel
April 6, 2016 08:03:57 AM