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We recently moved and I am having trouble using my card online for purchases because it is not accepting my new address as my current billing address. My husband updated our account with the new address already. However, I am still having trouble with my card.
September 27, 2014 11:17:44 PM
29 people recommended this |
In reply to Elizabeth, Wayne
Thanks for joining us on TD Helps, Elizabeth! We are sorry to hear you are having issues with your debit card, and we would be happy to help with changing your address.
If you have a personal account, you can request your address change 24/7 via telephone at 888-751-9000. You may also send a request using Online Banking here: http://bit.ly/1eaISlq. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Digital Banking Specialists, 24/7 at 800-493-7562.
Once you're logged into your account, please click on the "Customer Service" tab, then under the Self Service section you can click the link that shows "Change Address, Phone, E-Mail Address."
If you'd prefer, you may also change your address by visiting a local TD Bank Store, during lobby hours. For locations and hours, please check out: http://bit.ly/TDStores.
Another option would be changing your address via mail. Feel free to mail a request to:
TD Bank, NA 6000 Atrium Way Mt Laurel, NJ 08054 Mail Stop # NJ5-002-215
If this is a Business Deposit Account you may also stop by a TD location, Online Banking or send us a request through the mail, as shown above.
For Business Deposit Accounts with Multiple Signers, address changes can only be completed at your local TD Bank Store.
To change your address for a Credit Card, it can be changed by calling (888) 561-8861, logging on to http://bit.ly/1lVKil9 or stopping into any TD Bank Store. After logging on you will need to click on Services, Manage Credit Card, then Update Address and Phone Number. Address Change will take effect immediately on your Credit Card.
We hope this information helps you with your inquiry, Elizabeth and enjoy the rest of your day!
Justin B, Mount Laurel
September 27, 2014 11:19:32 PM