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I opened a second savings account before I was ready for it and need to close it.
September 27, 2014 10:34:08 PM
In reply to Victoria, Keyport
Welcome to TD Helps, Victoria. We understand that sometimes individual banking needs change and we are sad to see that you want to close your secondary Savings Account; however, we would be happy to provide you the information requested.
There are a couple options you have to close your secondary Savings Account. First option is to contact us directly at 1-888-751-9000. After account verification, our Banking Specialists would be happy to help. If the account is at a zero balance with no pending transactions, our Specialists would be happy to close the account for you. If there is a balance or if there is a negative balance, you would need to make the balance to zero dollars by making a transfer, once it's at a zero balance, we can then continue with your request.
Another way to request to close your secondary Savings Account is to send us a secure message via your TD Online Banking. In order to send a secure message you must first be enrolled in Online Banking and to start the process, please visit here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number and email address. Once enrolled, you may send a secure message by selecting "Send a secure message" located on the left hand side of the page, beneath "Message Center." If there is a current balance or negative balance, we ask that you transfer funds to ensure the zero balance prior to sending us a secure message. If you need further assistance with the Online Banking enrollment process, please do not hesitate to contact our Digital banking Specialists at 800-493-7562, available 24/7.
Please note, please allow 3-5 business days for your request to be completed if you are requesting to close your account via the telephone or secure message.
If you prefer to sit with a Representative, we invite you to visit us at any local TD Store for further assistance. Our Customer Service Representatives would be happy to help! To find a TD Store near you, please take a look here: http://bit.ly/TDStores.
We hope this helps, Victoria. Please write back if you have any other questions. Enjoy your weekend!
Justin B, Mount Laurel
September 27, 2014 10:35:51 PM
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