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December 8, 2014 12:04:54 PM
In reply to Harry, Toronto
Thanks for joining us, Harry. We are sorry to see you go but understand if you need to close your account, and we can certainly help.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us at a TD Store. We're available near you and would like to hear from you. As we noticed that you're writing in from Toronto, Stores nearby that location can be found at http://bit.ly/IrZaYo, or for our Stores within the US, please see: http://bit.ly/TDStores.
If you still choose to close your account and it is held with TD Canada Trust, we invite you to view here: http://bit.ly/1twRWU8. Our colleague Laura has provided a response that you might find helpful.
If you need to close a Personal account you have with TD Bank US, and it has a remaining balance, we'd recommend visiting any TD Bank Store near you to withdraw the funds and request that the account be closed. Please visit the above link to find a convenient location for you.
Another easy way to close the account with balance is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
Your Home Store's Address
If you are unsure of which Store is your Home Store (the Store location where your account was opened at), take a moment to look at the same Store locator link provided above for our Store locations.
If the balance in your account is already zero, or you have a remaining account that funds can be transferred to, you may also call us 24/7 by dialing 888-751-9000. Or, you're welcome to send a Secure Message via your Online Banking account by logging it at http://bit.ly/1eaISlq and clicking the Customer Service tab. You'll find a link to Send a Message there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose this method.
Please note that if you'd like to close a Business account, this must be completed at any TD Bank Store location. And if you'd prefer to close a loan or line of credit, you're welcome to contact a Financial Solutions Group Specialist 24/7 at 800-937-5020, or visit the TD Bank location nearest you.
We hope to speak with you soon, Harry and please let us know of any other questions you have. Take care.
Kristen P, Mount Laurel
December 8, 2014 12:07:42 PM