Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I moved to a location where TD Banks don't exist. How can I close my account?
Alisha, Portland, OR
October 6, 2014 07:15:04 PM
In reply to Alisha, Portland, OR
Thank you for stopping by TD Helps, Alisha and we're sorry to hear that you wish to close your account.
We do want to let you know that we are committed to being available when you need us. If you have relocated to an area where TD Bank does not have locations at this time, we do have some options for you to do all of your banking without leaving your house.
We offer an automated system that you can check your balance, review pending transactions recently posted items and more. To access the automated system, you can dial 800-937-2000. You can also contact us 24/7 at 888-751-9000 and our Customer Service Representatives will be more than happy to assist with your banking needs.
Additionally, our Online Banking offers access to similar information. If you are enrolled for Online Banking, you may log in by visiting http://bit.ly/1eaISlq . If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, have your Social Security number and have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view http://bit.ly/1lnLZE5 for more information on some of the benefits of Online Banking. Once enrolled, you have the option of downloading the Mobile Banking Application that allows you to check balances, make transfers and deposits on the go! If you have any questions or need assistance with the enrollment process, please feel free to contact our Digital Banking Specialists 24/7 at 800-493-7562.
If you still wish to close your account and it is at zero balance, you may contact our 24/7 Customer Service Department at 888-751-9000 and have the account closed via telephone. You can also send a Secure Message after logging in to your TD Bank online account here: http://bit.ly/1eaISlq. Please find the Customer Service tab and use the Send a Message link to submit your request.
If you still have a balance on your account or you have a Business account, please mail your written, signed, and notarized request to the TD Bank location your account was opened at. Please be sure to provide all account numbers so we may issue you a check for the remaining funds in your account(s) as well as your final statement. For a listing of our TD Bank Store addresses, please visit: http://bit.ly/TDStores.
We hope this helps, regardless of what you choose, Alisha, please have a great day!
Cameron P, Mount Laurel
October 6, 2014 07:16:08 PM