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like to close accounts always have problems when looking online for balance etc.
March 16, 2015 09:31:40 AM
1 person recommended this |
In reply to Aida, holyoke,mass
Welcome to TD Helps, Aida.
We're sorry to hear about your online experience and we would hate to see you go.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We are here 24/7 and if you call us at 888-751-9000, after account verification, we'd be happy to walk you through our Online Banking features. If you happen to have TD BusinessDirect, please connect with us at 800-493-7562, option 2.
Although Online Banking is one of our convenient ways of checking your account balances, we'd like to inform you that there are other options available to locate your account balance. We offer an automated system where you can check your balance, review pending transactions recently posted items and more. To access the automated system, please dial 888-751-9000 and input your account or TD Debit card number. You can also select "0" at any point during your call to get connected with our Customer Service.
If you still wish to close your account, we understand and would be happy to help. Ways to close your Account depends on whether you still have remaining funds or if your Account reflects a zero balance.
The most common form of closing an account would be to visit one of our local TD Bank locations. All you would need to do is withdraw the funds from the accounts and request to have them closed. Check out http://bit.ly/TDStores for information on TD Bank locations and hours.
If your account has remaining funds and you cannot reach a TD Bank location, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location you visited to open your Account.
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM.
Once the funds have been removed, please contact a Specialist 24/7 at the number provided above. Or, if it's easier, you can also send a Representative your request to close your account via Online Banking. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
Please note, this request could take 2-3 business days to be completed.
Hope this helps answer your question and hope you have a beautiful day.
Brian M., Mount Laurel
March 16, 2015 09:33:02 AM