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October 16, 2015 04:18:08 PM
In reply to Kenneth, Washington
Welcome to TD Helps, Kenneth. Thanks for visiting us today.
Please note, if you're closing your account due to moving far from a TD Store, we have options to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details. If you are dissatisfied with the account type you have, take a look at http://bit.ly/KmmHe7 to see if there is an account that can better suit your needs.
If you still want to close your account and you have a current balance, we ask that you visit us at any TD Store for further assistance regarding your request. When you visit a TD Store to request to close your account, all you need to bring with you is a valid photo ID (Driver's License, Passport, Military I.D. etc.).. Please note, because there is a current balance, please let the Specialists know and they will assist you with withdrawing the fund than assist with your initial request.
If your account has a zero balance and do not live close to a TD Store, there are several options you can go about closing your account. Your first option is to contact Customer Service and our Banking Specialists at 1-888-751-9000, available 24/7. You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at the number listed above to speak with our Banking Specialists. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
We appreciate the opportunity to answer your inquiry, Kenneth. Should you change your mind we are always available 24/7 through our live customer service!
Justin B, Mount Laurel
October 16, 2015 04:18:58 PM