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The ATM machine at my local branch tried to disburse my withdrawal. It tried vallantly, but could not spit out the money. The bank was closed at that time, so I returned about an hour later when they were open. I came in and reported the problem. The manager on duty commented that she had been by about 20 minutes after me and found the machine jammed. Service was called the the machine unjammed. Since the bank does not balance the ATM machines, results of where my withdrawal monies were was dependent on the balance. I called the next day and found the daily balance was normal - there was no out of balance. When I was told there was no out of balance, it was explained I could file a dispute, which I did. I have more evidence to prove I never received the monies, and need to know where to sent the information please.
Ernestine, Stratham, NH
December 28, 2014 12:17:23 PM
3 people recommended this |
In reply to Ernestine, Stratham, NH
Thank you for stopping by TD Helps, Ernestine. We are sorry to hear about your experience and are more than happy to guide you in the right direction for further assistance.
Based on the information you provided, it sounds like you have already filed a Regulation E dispute with us. We would like to assist you directly with the dispute; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, we ask that you contact one of our Banking Specialists 24/7 at 888-751-9000 so we can determine the status of your dispute and we can also let you know if any additional information is required from you. You may also visit any TD Bank for further assistance. For a listing of TD Bank Stores, please look here: http://bit.ly/TDStores.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Let us know if you have any other questions. We hope you have a nice day!
LiShu R, Mount Laurel
December 28, 2014 12:18:54 PM
2 people recommended this