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harry, staten island
October 19, 2015 01:36:53 PM
1 person recommended this |
In reply to harry, staten island
Thanks for joining us here at TD Helps, Harry. We'd be glad to help provide the steps on how to remove a Biller from your TD Bill Pay.
In order to remove a Biller that is no longer needed, you must first log in to Online Banking. If you are using our Personal Online Banking, you may do so here: http://bit.ly/1eaISlq. After you sign in, please follow the steps below to delete your payee:
1. Click on the “Bill Pay” tab located on the top of your screen.
2. Click on “Manage Your Bills” tab.
3. Select the Biller from the “Biller Name” list.
4. Choose the option “Delete this Biller” from the “What would you like to do?” options list.
5. You will be asked to confirm your selection, click “OK” to delete the biller.
If you are using our personal Online Banking, please follow the steps below to delete your payee:
If you are using our BusinessDirect online banking, you would have to log in here: http://bit.ly/1rvBmq8. After you sign in by using your user ID and password, please follow the steps below to delete your payee:
1. Click on Bill pay
2. Click on Manage Payees
3. Click on the Payee name
4. Click on Delete payee
To remove an automatic payment, please follow the first three steps above. Once the Biller information is displayed, please choose Delete Automatic Payment from the list, and click Ok.
If the operation is successful, you will receive a message stating that the Biller has been deleted. Please be aware, if you are attempting to remove a Biller that has a recurring payment, you will first need to cancel the payments within Bill Pay.
If you have any questions or need assistance, please call us 24/7 at 800-493-7562 to speak with a Tech Support Specialist, or visit a Store near you. To find hours and locations take a look at http://bit.ly/TDStores .
We hope this helps. If you need anything else, please do not hesitate to let us know. Have a good day.
Yen D, Mount Laurel
October 19, 2015 01:38:12 PM
1 person recommended this
Thank you for your time and explanation!!
Harry, Staten Isld
October 19, 2015 04:31:53 PM
In reply to Harry, Staten Isld
You're very welcome, thanks for stopping by to let us know how it went! We're always here if you have other banking questions in the future, so feel free to visit anytime.
All the best to you and have a great night!
Kristen P, Mount Laurel
October 19, 2015 04:32:37 PM
In reply to Yen, Mount Laurel
I know longer see a "Manage your bills" tab on the new website format. How do I delete a payee now?
gerry, upper saddle river
January 1, 2016 03:57:45 PM
In reply to gerry, upper saddle river
Thanks for writing in, we're sorry to hear you've encountered some difficulties using Bill Pay, Gerry. We'll be happy to help you with the updated Bill Pay.
If you are trying to delete an existing payee, you can do so by accessing the Bill Pay function in online banking after logging in. To go directly to the log in page, please click here: http://bit.ly/1eaISlq. Then select the "Bill Pay" tab. You would then select to "Payment Center." A list of your payees should be listed below. Next, you would select the Payee you wish to delete, and select the link "Details". Once you've selected the details the option to remove the payee is located at the bottom.
Please feel free to call 800-493-7562(option 3), 24/7 to speak with one of our Online Specialists if you have any further questions. After account verification they'd be more than happy to review your bill pay with you.
Additionally, you may visit any TD Bank Store during normal lobby hours in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
We thank you for using TD Helps for your question, Gerry. We hope that we were able to help!
Justin B, Mount Laurel
January 1, 2016 04:13:31 PM