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October 28, 2014 04:10:37 PM
In reply to Melanie, Sewell
Welcome to TD Helps, Melanie. We'd be happy to review how to delete a biller from your Online Bill Pay!
In order to remove a biller that is no longer needed, you must first log in to Online Banking and you may do so here: http://bit.ly/1eaISlq. Once logged in, you would then select the "Bill Pay" tab. Next, select the tab entitled "Manage your bills." You will then be given an option to select a biller from the drop-down menu listed on that page. After selecting the desired biller, you would then select the option to delete them from your created bills. Finally, you would confirm this selection and your biller will be successfully deleted.
If you need to delete a biller from your BusinessDirect log in, you would follow similar steps. First, you would have to log in here: http://bit.ly/1rvBmq8. Once you are logged in, you would then select the "Bill Pay" tab. Beneath the tabs, there are options listed one of them being "Manage Payees." When you select this option, all of the set up payees that you have will be listed on the page. All you would then have to do is select "Delete" next to the desired entries. After you confirm their deletion, they will no longer show up on your list.
If you run into any trouble deleting your billers or would like someone to walk you through the process, you may contact us 24/7 at 800-493-7562. Our Digital Banking Specialists would be happy to help you with all your Online Banking needs. As always, you may visit a TD Store during lobby hours for assistance. For Store locations and hours please visit http://bit.ly/TDStores.
We hope this helps, Melanie and have a great evening.
Megan K, Mount Laurel
October 28, 2014 04:21:35 PM
There is no "manage my bills" tab. There is payment center, activities, and messages tabs. Firefox.
Josh, Hyde Park
March 31, 2016 09:47:40 AM
In reply to Josh, Hyde Park
Hi Josh and we appreciate you joining us on TD Helps this morning.
If you're also trying to delete your biller, we will be more than happy to assist. To delete a biller from your biller list, please follow the steps below:
1. Click on the “Bill Pay” tab located on the top of your screen
2. Click on Activity that is next to the name of the biller
3. Click on the details link right next to the biller's name
4. Scroll down and it states remove biller on the right, click on the name of the biller that you would like to delete
5. Click on "delete bill"
If this is not the question you had in mind, please let us know by replying with additional details. You may also discuss any Bill Pay related questions over the phone with our Tech Support. Feel free to call 24/7 at 800-493-7562.
Hope you find that this is helpful. Enjoy your Thursday, Josh.
Sandy D, Mount Laurel
March 31, 2016 09:49:45 AM
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