Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Getting grilled for my dad's middle name or the make/model of my first car every time I log in (and getting locked out) is getting ridiculous.
September 8, 2015 02:50:14 PM
1 person recommended this |
In reply to Andrew, Clifton
Thanks for writing in, Andrew.
For the security of our Customer's accounts, it is a requirement to have security questions set up in order to gain Online Banking access. As it sounds like you may be experiencing trouble with the questions that you currently have set up, you're welcome to log in to change the selected questions and/or update your answers. To do so, if you're able to log in, once you have access please click on the Customer Service tab and then select Change Security Questions/Answers.
If you're currently locked out of your Online Banking we ask that you give us a call 24/7 at 888-751-9000 (800-493-7562 for BusinessDirect). After account verification our Banking Specialists will be able to help you log back in.
We're also glad to share a few tips to help you with remembering your security questions:
For helpful hints for answering your security questions we invite you to visit: http://bit.ly/1ikiYdw.
We hope this helps, Andrew and enjoy the rest of your day.
Colleen B, Mount Laurel
September 8, 2015 02:51:05 PM
1 person recommended this