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I am currently in Singapore and have used my TD debit card to book flights using a budget airline, but I was charged for a flight on my debit card which was paid for by a different card. I was hoping to dispute this charge and have all the details, but can't call the help line due to my international status. Any help would be appreciated. The airline has a no refund policy and were fairly unhelpful.
August 31, 2015 03:44:50 PM
In reply to Raphael, Singapore
We're sorry to hear about this, Raphael and we'd be glad to help.
As you've mentioned that you are unable to call at this time, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
When sending your message, be sure to include transaction details such as the date and amount.
If you gain the ability to call while overseas, you are able to reach us 24/7 by dialing 856-751-9000 or 215-569-0518 collect from a landline phone.
As always, you are able to visit any TD Store during lobby hours when you return from your trip. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Regardless which method you choose, our Representatives will be glad to help you place a dispute for the transaction in question.
We hope to hear from you soon, Raphael and have a good day.
Megan K, Mount Laurel
August 31, 2015 03:45:20 PM