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Over a week ago, I was reviewing my previous transactions through ebay and paypal, and found a transaction on my debit card that I forgot about. Around the time of the purchase, I was admitted in the hospital for about 3-4 weeks and had the electroconvulsive therapy procedure done to me several times. This has greatly affected my memory, which is why I had no idea the transaction was even made.
I then realized that I didn't even receive the item that I purchased, but was a few days past the deadline to report a dispute on paypal. I explained my situation to Paypal's customer service, but they refused to do anything about giving my money back since I was too late. Is there any way I can get my money back through TD given my circumstances?
Note: The ebay seller's account has been closed. I read reviews from almost 40 other buyers from the same time period who made a purchase from them and also did not receive their items. They were successful in getting their money back through the paypal policy.
November 30, 2015 07:50:53 AM
1 person recommended this |
In reply to Marielle, Scarborough
Thanks for connecting with us here at TD Helps, Marielle. We appreciate your visit and would be glad to help point you in the right direction.
To best address your concerns, we ask that you contact us directly for assistance. You may do so 24/7 at 888-751-9000 or visit a TD Store during lobby hours for help. For Store hours and locations near you please visit http://bit.ly/TDStores.
Whichever you method you choose, after account verification, our Specialists would be happy to review your concerns further and help.
You may also want to contact the merchant as they may be able to address your concerns directly.
We hope this helps and please let us know if you need anything else.
Yen D, Mount Laurel
November 30, 2015 07:54:39 AM
1 person recommended this