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I have three TD accounts, yet when I attempted to complete an online transfer between accounts I received a message that "You have an insufficient number of accounts for conducting transfers." What's the problem?
February 1, 2018 12:54:09 PM
In reply to Peter, Denver
Welcome to TD Helps, Peter. We apologize for any difficulties you experienced while attempting to make a transfer.
Based on the error message you received, it sounds like you may only have "view only" access to that specific account, in which you were attempting to transfer to/from. We do have the ability to provide you with full account access, as long as you are an authorized signer on both accounts.
So that we may help you with completing your transfer, we kindly ask that you reach out to us directly at 888-751-9000. Our Representatives are available to assist 24 hours a day, 7 days a week. If you'd prefer, you may also visit us at your local TD Bank Store. To view our Store locations and hours, please click here: http://bit.ly/TDStores.
Lastly, if you currently have access to your online banking, you may send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
We're sorry we couldn't directly assist you today. As TD Helps is not considered a secured forum, we do not have access to your account.
We hope to hear from you soon, Peter. Have a nice rest of the day!
Natasha M, Mt. Laurel
February 1, 2018 12:54:40 PM