Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I made a down payment to a merchant for them to make a dress. I also purchased supplies and sent them to the merchant. The merchant has not made the dress and refuses to return the down payment or the supplies.
January 11, 2015 03:57:46 PM
In reply to Jerralyn, 08054
Happy Sunday to you, Jerralyn and thanks for reaching out to us. We'll be glad to advise you further in this instance.
We'd like to reassure you that in the event of any trouble with a merchant, we're here to assist you.
First, since you wrote in that you originally had business with the dressmaker, to dispute any charge they made to your account, you'll want to give them a call to determine if they'll refund you. It's necessary to check with the merchant for the possibility of a resolution before filing a claim with TD Bank.
Once you attempt to resolve this with them, or since it sounds like you may have already done so, if they are unable or unwilling to provide a refund you can then dispute the item with us. If the charge was made via your TD Visa Debit card, to do so, you're welcome to give us a call 24/7 at 888-751-9000, or stop in at any TD Bank Store found here http://bit.ly/TDStores for assistance. When filing a claim, we recommend taking note of who you may have spoken with, the date, and any other information that may be relevant so that we can include it on your claim. Or, if the charge was made with your TD Visa Credit card, you're welcome to call 888-561-8861 for assistance.
We hope this information helps, Jerralyn and best of luck with this! Take care.
Kristen P, Mount Laurel
January 11, 2015 03:59:24 PM