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A payment was sent and delivered. I called and was told that I could get the trace number however I do not know how to do that. Can you help?
October 26, 2016 09:11:22 AM
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In reply to Irene, Jackson
Thanks for your question, Irene. We'd be glad to help.
To best assist with your concerns, we ask that you reach out to us directly. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." In your message, be sure to include the date and amount of the transaction in question.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Irene, and have a good day.
Megan K, Mount Laurel
October 26, 2016 09:11:33 AM