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Joe, New Windsor
December 3, 2017 08:54:18 AM
In reply to Joe, New Windsor
Hi Joe, welcome to TD Helps. We're sorry to hear that you've lost your debit card, and we'll be happy to help.
We kindly ask that you call us as soon as you can, so that we can close your debit card. You may call us 24/7 at 888-751-9000. If it's more convenient for you, you may also visit us at your local TD Bank Store. To view our Store locations and hours, please click here: https://go.td.com/2xwxTC6.
Once your card is closed, you may request a new debit card by calling us at the number listed above, at your local TD Bank Store, or by sending us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
If you decide to send us a secure message, please be sure to include your name, account number, and the address in which we should be mailing the debit card to. If the debit card needs to be mailed to an address other than what's on file, please include the statement "I take full responsibility for the debit card to be mailed to this alternate address".
Please know that we would like to assist you directly; however, TD Helps is not considered a secured forum, and we do not have access to your account or personal information.
We look forward to hearing from you, Joe, take care.
Natasha M, Mt. Laurel
December 3, 2017 08:55:55 AM