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i unable to remember my password and the security question that it is asking me.
August 3, 2015 10:32:46 AM
In reply to Emily, Hinsdale
Welcome to TD Helps, Emily. We are sorry to hear about your Online Banking difficulties and would be glad to help point you in the right direction.
As you are experiencing difficulties with your Online Banking security questions, we ask that you connect with us directly at 888-751-9000. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2. We are available 24/7 and after account verification, we'd be happy to help get you back up and running.
If you prefer, you may also wish to visit us during lobby hours here: http://bit.ly/TDStores.
We'd also like to share a few tips for you to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question. -Avoiding abbreviations in your answer, like "NYC." instead of "New York City ". -Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
We hope this helped, Emily. Have a great day and let us know if you need anything else.
Yen D, Mount Laurel
August 3, 2015 10:36:57 AM