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Earlier in the day I logged onto my account through the mobile banking app with no problems. Now when I try to log in it tells me that my username or password is incorrect and I know it is the correct one. I have tried to log in on three different devices and they're all telling me the same thing. Can someone please tell me how and why this happened and how I can fix this?
June 8, 2015 11:43:52 AM
In reply to Amanda, Cocoa
Thanks for joining us on TD Helps, Amanda. We're sorry to hear you are having difficulties and would be more than happy to help.
If you are trying to log into your Mobile Banking application, but have gotten locked out, we recommend contacting us directly. You may do so 24/7 by dialing 888-751-9000 and speaking to a Banking Specialist. After account verification, they will be able to help you regain access to your Mobile Banking app. If you prefer to speak to someone in person or are unable to call, you may also visit any TD Store during lobby hours for assistance. Please visit http://bit.ly/TDStores to find the closest TD Bank to you.
Let us know if this helps and have a nice day.
Brian M., Mount Laurel
June 8, 2015 11:45:11 AM