Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
September 23, 2014 04:41:03 PM
4 people recommended this |
In reply to laurie, aberdeen
Thank you for visiting TD Helps today, Laurie. We will be glad to assist you.
If you have forgotten your current PIN for your ATM Debit Card, you may contact our 24/7 Customer Service to request a PIN reminder sent to your address on record.
You can also send us a secure message via your Online Banking to request a PIN reminder. After logging onto your account, please click on "Send a Secure Message" link, which is located on the left hand corner under "Message Center". You may choose General Account Inquiry as subject and type the message in the Comments/Requests section. Once you finish typing, you may click on Send. You may expect an email response within 24 hours. Also, please allow 7-10 business days for the PIN Reminder to be mailed to your address.
If you are not currently enrolled for Online Banking and wish to enroll your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at 1-800-493-7562 to speak with a Digital Banking Specialist. Upon proper account verification, we would be happy to help get you started.
If you have a business account and would like to enroll for TD Bank BusinessDirect, and you have your ATM/debit card, please follow the link above and choose Business from the drop down box. After you select the link provided above, please choose "Business" from the drop down box and click on "Continue." Please complete the application. You will need your Business Taxpayer Identification Number, account number, your business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your initial User ID and password. If you do not have an ATM/debit card for your business, please visit your local TD Bank Store for further assistance. For hours and locations near you, check out: http://bit.ly/TDStores.
If you prefer to reset your PIN, you may do so by visiting your local TD Bank location.
Let us know if you have any other questions. We hope you have a nice day!
Katherine G, Mount Laurel
September 23, 2014 04:43:51 PM
3 people recommended this