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I am on my parents checking account and will be paying their bills. I would like to sign into the checking account on-line, but do not have an atm or debit card. Do I need one to do this? I may also pay some bills on-line.
December 5, 2014 09:20:03 AM
In reply to Eva, Newburgh
Hello, Eva, welcome to TD Helps. We would be happy to help!
If you are an authorized signer on your parent's account, you are more than welcome to visit us during lobby hours, with proper ID, to obtain a TD Debit Card. Once you receive your new TD Debit Card and if you know the account number, you can click here: http://bit.ly/1lU2qfY to begin the enrollment process. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
In the meantime, if you are unable to visit us to obtain your card, you may contact us directly at 888-751-9000 for assistance with enrolling for Online Banking. After account verification, our Specialists would be happy to help get you set up! They can also request a new card be mailed to you to the address we have on file. You should then expect to receive your new card within 7-10 business days, delays may occur depending on your Postal Office.
However; if you are not a signer on the account, for the security of your parents' account(s), we would need to connect with them directly. Again, they can visit us or call us directly for assistance.
You mentioned you were managing their account, if you are not a signer, they may wish to add you as an authorize signer on their account(s). To add a signer to an existing TD Bank Checking or Savings account, both, or in this case all the account holder(s) and the prospective signer, which is you, would have to visit a TD Store and speak with a Customer Service Representative. Please make sure to bring proper identification (Driver's License, State issued photo ID, Passport, etc.) and Social Security number.
We hope this helps, Eva. Have a wonderful day!
Yen D, Mount Laurel
December 5, 2014 09:22:26 AM