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Hello Yestseday I was planning to use my $100 TD Bank Visa Gift Card my mother gave me to order off of Amazon and as I went on Amazon and ordered around 5 things I got a Email at night telling me one thing I ordered shipped but the rest the payment didn’t go through and when I saw that I said okay maybe I just went over the balance I’ll just cancel the other things and keep the one that already shipped and use the rest of the money somewhere else but when I checked my Card balance it told me I had an $70 purchase from Amazon pending but the only thing that shipped was that one $20 product I ordered and I already canceled the stuff that didn’t ship so I am very confused cause I thought Amazon doesn’t charge you u less they shipped that value of merchandise so I wanna know where is my money and will I get it back ? Because I didn’t even keep everything or did I just get robbed for my money. If the money does return back to my TD visa gift card how long will it take ? Cause I really just wanna order some other things as soon as I can but I can’t with this pending transaction on my card. Thank you
Noel, New Britain
January 1, 2018 09:45:01 AM
In reply to Noel, New Britain
We're sorry to hear about this, Noel, and we'd be happy to discuss.
Typically when a merchant issues a credit for a transaction, these funds are returned directly to the card used. As per Visa, this may take up to 3-5 business days.
If a credit has not been issued to your gift card within that span of time, we recommend connecting with the merchant directly so they may issue a credit.
If you'd like to discuss your concerns with a TD Gift Card Specialist, we encourage you to reach out to them 24/7 at 888-294-2249.
We look forward to hearing from you, Noel. Have a lovely morning!
Megan K, Mount Laurel
January 1, 2018 09:45:15 AM