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For this I need to withdraw money from my account. I am nowhere near a TD Bank. I called to request that my limit be increased so that I can get my money. My debit limit was increased... but the ATM limit was not, so I am not able to get the money I need. I was told that I need to send a secured email to increase the limit, but I can't because I don't have access to my online banking account. Please help.
Catherine, Burbank, CA
May 6, 2015 03:27:27 PM
In reply to Catherine, Burbank, CA
Thanks for joining us today, Catherine.
We're sorry to hear you had troubles with sending a Secure Message and obtaining the limit increase you wanted. If you are able to log in to your Online Banking account at this time, you can send us an additional secure message to request the ATM limit increase, or this can also be completed by fax. Please use the detailed instructions below for the most efficient service.
Please note, in order to have your debit card limit increased you must have a deposit account older than 90 days that is in a Normal status. You also must have a sufficient balance to cover the requested amount.
To increase one of the limits on your Visa Debit card, you can send us a written request via fax or secure message. You can send the fax to our Fulfillment Team at 856-533-1138, or please log in to your TD Bank online account at http://bit.ly/1eaISlq and use the Send a Message link after clicking the Customer Service tab. With either method, please include the following information:
• Subject: Limit Increase • Account Number • Debit/ATM Card Number • Your Name • Contact Telephone Number • Please include this statement: 'Please increase my total daily Visa (or POS or ATM) limit to $X for the day' • Your Signature (for the fax option only)
Please note, limit increases are temporary and the transaction must be completed the same day that the limit increase is granted.
If you weren't able to log in to your Online Banking account because of your password, we'd like to let you know that we offer the option to reset this information online. For your personal account, if you remember your user name and have a Social Security number, you'll be able to reset your password yourself. Please start at the link above. Then, please click the Forgot your Password? link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
As TD Helps is a public forum, unfortunately we can't access your banking info to see what may have occurred with your request in particular. If you'd like any assistance logging in or increasing your ATM limit using either of these methods, please give us a call at 888-751-9000, available 24/7, and we will assist you further at that time. Or, when you are in the area you're welcome to visit us at any Store listed here: http://bit.ly/TDStores for assistance.
Hope you have a nice day and let us know if you have any other questions.
Brian M., Mount Laurel
May 6, 2015 03:28:31 PM