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I have some bills with the same amount every month. I have set these up in online banking to be paid automatically every month. These payments are made directly from TD Bank to the biller, not by check. On more than one occasion billers has claimed that they did not receive payment for a certain month. These payments are recorded on my statementt and the money has been removed from my account, but there seems to be no way to prove this to the biller. The only thing I can do is give them a copy of my bank statement showing the payment, but none of the billers will accept this as proof. I contacted TD online banking by phone and was told that they cannot help with this.
September 26, 2015 05:23:02 PM
1 person recommended this |
In reply to Sally, Philadelphia
Good afternoon, Sally and thanks for connecting with us on TD Helps today.
If you have scheduled this transaction directly with your biller, either via the phone or on their website, we'd be glad to discuss options to obtain proof of payment on your behalf. You may feel free to send us a secured message via Online Banking requesting this, reach out to our team 24/7 at 888-751-9000, or visit one of your local TD Stores. Please find the nearest Store location to you and their lobby hours here: http://bit.ly/TDStores.
In case you’re not enrolled, please visit http://bit.ly/1lU2qfY to enroll for TD Bank Online Banking. Once there, you will need to choose "Personal" from the drop down box. Then, you'll have to accept the Online Banking Agreement. Next, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online. Once you've successfully enrolled, to send a secure message, please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
Thanks for coming to TD Helps, Sally, and we hope you enjoy the rest of your weekend!
Justin B, Mount Laurel
September 26, 2015 05:23:54 PM
In reply to Justin, Mount Laurel
These payments were not scheduled directly with the biller. They were scheduled as monthly payments from my TD Bank Online Banking account. When I spoke with people at my branch they said they could not help me with online banking issues.
September 27, 2015 05:28:50 PM
We're glad you wrote back to us, Sally. This is why we're here!
We do apologize for any confusion. It sounds like you've made these payments using Bill Pay via your Online Banking account with us and they are being sent electronically to your Billers. If this is the case and some haven't been received, we are more than happy to assist you with this.
Please reach our Tech Support Team 24/7 at 800-493-7562, who can provide you with a confirmation number for the payment, or we can assist you in opening a case if that doesn't resolve the matter for you. Either way, we're sure we'll be able to confirm with your Biller that the payment has been sent when you get in touch with us.
We do hope this will help, Sally and apologize again for any trouble.
Thanks for reaching out and we hope to hear from you soon!
Kristen P, Mount Laurel
September 27, 2015 05:32:43 PM