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October 27, 2014 10:21:47 AM
1 person recommended this |
In reply to Loretta, Scarborough
Welcome to TD Helps, Loretta and thanks for submitting your question today. We'll be happy to provide you some options on how you can obtain a front and back image of a check.
If you have elected to receive check images on your paper statements, you may locate them on the last page. If you do not have your paper statements handy, you may view them via your Online Banking. If you're enrolled in Online Banking, you may send us a secure message regarding your request. If you have not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. Once there, you will need to choose Personal from the drop down box. Signing up for TD Bank Online is quick and easy – allowing you to view your accounts in just three simple steps! First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online. If you experience any difficulties, please contact us at 1-800-493-7562 to speak with one of our Digital Specialists.
Once you've successfully enrolled, to view an image of a check, please use this link to sign on first: http://bit.ly/1eaISlq. Once you are logged in, please follow these steps below:
1. Click on the Accounts tab
2. Click on the blue hyperlink of your accounts name
3. Make the selection from “Show the Transactions From" which is under Account History.
If the check has been presented for payment, click on the “View Check Image” link next to the check number to obtain a front and back copy of the check.
If you are using our Business Direct on line site, please use this link to sign on first: http://bit.ly/1rvBmq8. After you log in, please follow these steps below:
1. Click on the Accounts tab
2. Click on the Accounts Portfolio page
3. Click on the blue hyperlink of your accounts name
4. Click the radio button corresponding with the history period you desire
If the check has been presented for payment, click on the “View” link under the “Check Image” column located on the far right hand side of the screen to obtain a front and back copy of the check.
If the check you are looking for has posted to your account prior to the previous statement cycle, you may request a check copy by visiting your local TD Bank store, to find out TD store locations near you, please visit: http://bit.ly/TDStores, sending us a secured message via your on line banking or contacting us at 888-751-9000, 24/7 to speak with a TD Bank Banking Specialist who can assist you after account verification.
To send us a secure message, via your Online Banking, please select the "Customer Service" tab and beneath "Message Center" choose "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to "Request a Transaction Copy." You will then be directed to select and fill out details about the check images that you're requesting including the date, amount and check number.
You also have the option of requesting check images via fax. To do so, please send your request to our Fulfillment Department at 856-533-1138. Include your full name, account number, the check number, check amount, your signature and a brief statement about your request.
Please note that there may be fees associated with this request. To take a look in greater detail, we invite you to view our Fee Schedule: http://bit.ly/1cTejgt.
We hope this is helpful and let us know if you have any questions. Loretta!
Elizabeth D, Mount Laurel
October 27, 2014 10:43:02 AM
1 person recommended this