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April 16, 2015 08:05:28 AM
In reply to Louise, Wildwood(Florida)
Hi Louise and thanks for coming to TD Helps with your question.
We value you as a Customer and wouldn't want to lose our relationship with you. We want to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the TD footprint from Maine to Florida, we do have some options for you to complete your banking without the need to visit a TD Bank Store. We offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number, Social Security number and email address to enroll. If you have any trouble, feel free to call us 24/7 by dialing 888-751-9000.
Once you're enrolled, you'll be able to keep track of your account and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 by using the number listed above. Please know that it will be necessary to make a specific request to close the account once the balance is zero as the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
We hope this helps, Louise and have a good evening.
Sandy D, Mount Laurel
April 16, 2015 08:14:54 AM