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I used to bank with TD bank and had a charge off amount on a checking acct i used to have. I moved from NJ to CA and had to close my account in 2010. However there is a charge off amount from 2013 oon my account, which does not make sense. What do I need to fill out to dispute this charge and mail it to TD bank?
Ishita, ALiso Viejo
March 15, 2015 10:31:39 PM
In reply to Ishita, ALiso Viejo
Thanks for reaching out to us, Ishita and sorry to hear about any troubles with a previous account. We can certainly point you in the right direction to resolve this.
Since we're uncertain from your message where the information regarding the charged-off account was reported, we'll provide a couple options for you.
If you were attempting to open a new account with another banking institution and this information was reported to them as an unpaid account, you may reach our Recovery Department directly at 800-354-9769, Monday through Friday 8:00 am to 9 pm; and Saturday, 8:00 am to 5:00 pm for assistance.
On the other hand, if you found this information on your credit reports and would like to dispute it, the Federal Trade Commission provides this page: http://1.usa.gov/1f6utCg which lists the steps you'll want to take to dispute this error. First, you'll want to report the incorrect info to the credit reporting company and information on how to do this is given there.
The other step would be to report this error to us, TD Bank, and you may review the info listed here: http://bit.ly/1riK35l, to do so. Please be sure to follow all of the steps listed on this page, and refer to the appropriate information available there depending on the type of account this was.
You may also wish to see: http://bit.ly/1uLQxMu for our Frequently Asked Questions about this process.
For any questions you may have, reach out to us on 888-751-9000, 24/7 and we'll be glad to help.
Thanks again for writing in, Ishita! Best of luck in Aliso Viejo and take care.
Katherine G, Mount Laurel
March 15, 2015 10:34:25 PM