Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I was sent money on a person to person transfer and the sender says she got a message that i needed to acknowledge the transfer. How do I do that?
November 1, 2017 12:03:29 PM
In reply to David, Stowe
We appreciate you bringing your concerns to TD Helps, David.
We'll be happy to help.
Based on the information you have provided, it sounds as though your friend may have transferred funds to you via TD Bank's Send Money feature. If this is the case, we'd first like to take a moment to explain how our Send Money feature works in a bit more detail.
Should one of our Customers opt to take advantage of TD Bank's Send Money feature, they will have the option to either send the funds directly to an account at any financial institution in the United States, or they can also send the funds by phone or email address. In the event that they opt to have their transfer sent via text message or email, the receiver should receive confirmation to their chosen method, as well as instructions on how they are able to have the funds credited to their account at their financial institution.
As you would be the receiver of your friends transfer, if you're having trouble, or if you believe that you did not receive confirmation of a Send Money transfer, you're welcome to connect with our Tech Support Team directly for further assistance. For your convenience, they are available to help 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000.
If you'd prefer, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this helps clear up any confusion, David, and please don't hesitate to contact us with any questions or concerns you may have.
Brittany M, Mount Laurel
November 1, 2017 12:03:47 PM