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November 1, 2015 05:30:47 PM
In reply to Bertha, Boothwyn,pa
Hi Bertha, we're happy to have you join us on TD Helps today.
It sounds like your web browser is auto-filling your login credentials when you go to our website. This can happen depending on which browser you are using and what your settings are for that browser. You should be able to stop this by going through your internet options and adjusting those settings to cancel this feature. Alternatively, you could try to clear your web history and clear out all your cookies and internet cache so your browser won't recognize that you've been on the website before.
If you have any trouble trying these options, please feel free to give us a call 24/7 at 800-493-7562. We're available 24/7 to help walk you through these steps with the specific browser you're using.
We hope this helps and have a great day!
Sandy D, Mount Laurel
November 1, 2015 06:07:08 PM